Privacy Policy
Last Updated: April 17, 2025
This Privacy Policy explains how VANGO YAZILIM TEKNOLOJİ SANAYİ VE TİCARET ANONİM ŞİRKETİ (“the Company,” “We,” “Us,” or “Our”) collects, uses, discloses, and safeguards your information when you use Rovo – The AI Experience Agent (also known as Rovo Travel Agent) (the “Application” or “Service”).
By accessing or using the Service, you consent to the collection and use of your information in accordance with this Privacy Policy.
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1. Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined below. The same definitions apply whether the terms appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
• Account means a unique account created for you to access our Service or parts of it.
• Affiliate means any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of at least 50% of the shares, equity interest, or other securities entitled to vote for directors or other managing authority.
• Application refers to Rovo – The AI Experience Agent, the software program provided by the Company.
• Company refers to VANGO YAZILIM TEKNOLOJİ SANAYİ VE TİCARET ANONİM ŞİRKETİ, located at Adatepe Mah. Doğuş Cad. No: 207 Z İç Kapı No: 1 Buca/İzmir, Turkey.
• Country refers to Turkey.
• Device means any device that can access the Service, such as a computer, smartphone, or tablet.
• Personal Data means any information relating to an identified or identifiable natural person.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals engaged to facilitate, provide, or analyze the Service.
• Usage Data means data collected automatically through your interactions with the Service (e.g., duration of interaction, pages or features accessed, conversational logs).
• You means the individual accessing or using the Service, or the legal entity represented by that individual.
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2. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using the Service, we may ask you to provide certain information that can identify or contact you. Such information may include:
• Email address
• Conversational data (queries, commands, or feedback provided to Rovo)
• User preferences (explicitly stated or inferred through interactions)
• Usage Data
• Approximate geographic coordinates (with permission)
• Photos or other media (if voluntarily provided by you)
Usage Data
Usage Data is collected automatically when you use the Service. This may include:
• IP address, browser type and version
• Device identifiers and operating system
• Date, time, and duration of interactions
• Logs of conversations or commands (anonymized where feasible)
• Diagnostic data for performance monitoring
When accessing the Service on a mobile device, we may also collect information such as the device type, unique ID, and network information.
Information Collected via Device Permissions
The Application may request permission to access certain features of your device, such as:
• Approximate location
• Camera and photo library (if used to upload or share images)
• Microphone or voice input (if used for speech recognition features)
These permissions are used solely to provide or enhance Service functionality and may be managed in your device settings at any time.
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3. Use of Your Personal Data
We use your Personal Data for the following lawful purposes:
• To provide and maintain the Service, including monitoring usage and ensuring the performance of AI features.
• To manage your Account, enabling access to functionalities available to registered users.
• To perform contractual obligations, including processing purchases or subscriptions.
• To contact you, including via email, in-app messages, or notifications regarding updates, security alerts, or product information.
• To send optional promotional information, special offers, or relevant updates (if you have not opted out).
• To manage user requests, including processing conversational inputs through Rovo.
• To improve AI model performance and personalization, using anonymized or aggregated data where possible.
• For research and analytics, to understand feature usage and improve user experience.
• For business transfers, such as mergers, acquisitions, or asset sales, where Personal Data may be transferred as part of the transaction.
• For compliance and legal obligations, ensuring the protection of our rights and the safety of our users.
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4. Sharing Your Personal Data
We may share your Personal Data in the following circumstances:
• With Service Providers assisting in analytics, hosting, or communication.
• With Affiliates under common control, subject to this Privacy Policy.
• With business partners to offer integrated or promotional services.
• For business transactions, such as mergers or acquisitions.
• With your consent, for any additional specific purpose.
• Publicly, if you choose to interact in shared or community areas within the Service.
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5. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and enforce our agreements.
• Conversational and usage data may be retained in anonymized or aggregated form for up to 24 months to improve AI model performance and enhance the Service.
• We take reasonable steps to anonymize or delete personal identifiers once they are no longer needed.
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6. International Data Transfers
Your information may be transferred and stored on servers located outside your jurisdiction, including within or outside the European Economic Area (EEA).
By using the Service, you consent to such transfers, provided that adequate safeguards (e.g., standard contractual clauses or equivalent measures) are applied to protect your data.
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7. Your Rights
Depending on your jurisdiction (including under KVKK and GDPR), you may have the following rights:
• To access, correct, update, or delete your personal information
• To withdraw consent at any time (without affecting lawful prior processing)
• To object to or restrict processing of your data
• To data portability, where applicable
• To lodge a complaint with a data protection authority
You can exercise these rights by contacting us at info@getrovo.com.
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8. Deletion of Personal Data
You may delete or request deletion of your Personal Data at any time by:
• Using the account settings available in the Service, or
• Contacting us directly at info@getrovo.com.
Certain data may be retained as required by law or for legitimate business purposes, such as dispute resolution and recordkeeping.
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9. Disclosure of Personal Data
Business Transactions
In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred. You will be notified prior to any change in ownership or policy applicability.
Legal Requirements
We may disclose Personal Data when required to:
• Comply with legal or regulatory obligations
• Protect and defend the rights or property of the Company
• Investigate or prevent possible misconduct
• Ensure the safety of users or the public
• Protect against legal liability
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10. Security of Personal Data
We implement commercially reasonable technical and organizational safeguards to protect your Personal Data.
However, no online transmission or storage system can be guaranteed to be 100% secure. We continuously evaluate and improve our measures to reduce risk, especially regarding conversational data used for AI development.
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11. Children’s Privacy
The Service is not intended for individuals under the age of 13.
We do not knowingly collect personal information from anyone under this age.
If we become aware that such data has been collected without parental consent, it will be promptly deleted.
Where local law requires a higher age threshold (e.g., 16 under GDPR), we apply the higher standard.
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12. Updates to This Policy
We may revise this Privacy Policy periodically.
Any updates will be posted on this page with a new “Last Updated” date.
Where changes are material, we will notify you via in-app notification or email before they take effect.
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13. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or data protection practices, please contact us at:
🏢 VANGO YAZILIM TEKNOLOJİ SANAYİ VE TİCARET ANONİM ŞİRKETİ
Adatepe Mah. Doğuş Cad. No: 207 Z İç Kapı No: 1
Buca / İzmir, Turkey