Privacy Policy
Last Updated: April 17, 2025
This Privacy Policy explains how VANGO YAZILIM TEKNOLOJİ SANAYİ VE TİCARET ANONİM ŞİRKETİ (“the Company,” “We,” “Us,” or “Our”) collects, uses, discloses, and safeguards your information when you use Rovo – The AI Experience Agent (also known as Rovo Travel Agent) (the “Application” or “Service”).
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
You can always access the latest version of this Privacy Policy at:
🔗 https://www.getrovo.com/privacy-policy
⸻
1. Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined below. The same definitions apply whether the terms appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
• Account means a unique account created for you to access our Service or parts of it.
• Affiliate means any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of at least 50% of the shares, equity interest, or other securities entitled to vote for directors or other managing authority.
• Application refers to Rovo – The AI Experience Agent, the software program provided by the Company.
• Company refers to VANGO YAZILIM TEKNOLOJİ SANAYİ VE TİCARET ANONİM ŞİRKETİ, located at Adatepe Mah. Doğuş Cad. No: 207 Z İç Kapı No: 1, Buca / İzmir, Turkey.
• Country refers to Turkey.
• Device means any device that can access the Service, such as a computer, smartphone, or tablet.
• Personal Data means any information relating to an identified or identifiable natural person.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party providers that facilitate or analyze the Service.
• Usage Data means data collected automatically through your interactions with the Service (e.g., duration of interaction, features accessed, conversational logs).
• You means the individual accessing or using the Service, or the legal entity represented by that individual.
⸻
2. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using the Service, we may ask you to provide information that can identify or contact you. Such information may include:
• Email address
• Conversational data (queries, commands, or feedback provided to Rovo)
• User preferences (explicitly stated or inferred through interactions)
• Usage Data
• Approximate geographic coordinates (with permission)
• Photos or media files (if voluntarily provided by you)
Usage Data
Usage Data is collected automatically when using the Service. This may include:
• IP address, browser type and version
• Device identifiers and operating system
• Date, time, and duration of interactions
• Conversational or feature-use logs (anonymized where feasible)
• Diagnostic data for performance monitoring
When you access the Service on a mobile device, we may also collect details such as device type, unique ID, and network information.
The Application may request permission to access:
• Approximate location
• Camera or photo library (to upload or share images)
• Microphone (for voice-based input features)
These permissions are used only to enable relevant functionality and may be managed in your device settings at any time.
⸻
3. Use of Your Personal Data
We use your Personal Data for the following lawful purposes:
• To provide and maintain the Service, including monitoring performance and functionality of AI features.
• To manage your Account, enabling access to personalized features.
• To fulfill contractual obligations, including processing purchases or subscriptions.
• To contact you, including via email, in-app messages, or push notifications regarding updates, security alerts, or important product information.
• To send optional promotional content, offers, or product news (if you have not opted out).
• To process and improve conversational experiences, including model tuning, personalization, and contextual understanding.
• To conduct research and analysis, identifying trends to improve service quality.
• For business transfers, such as mergers, acquisitions, or reorganizations.
• For compliance and legal obligations, ensuring protection of our rights and user safety.
⸻
4. Sharing Your Personal Data
We may share your Personal Data in the following cases:
• With Service Providers who support hosting, analytics, or communications.
• With Affiliates under common control, subject to the same privacy standards.
• With business partners offering integrated or promotional services.
• During business transactions, such as mergers or acquisitions.
• With your consent, for any specific additional purpose.
• Publicly, if you voluntarily interact in shared or community areas within the Service.
⸻
5. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, and enforce agreements.
• Conversational and usage data may be stored in anonymized or aggregated form for up to 24 months to enhance AI performance and improve the Service.
• Once the data is no longer required, it is securely deleted or anonymized.
⸻
6. International Data Transfers
Your data may be transferred and stored on servers located outside your jurisdiction, including within or outside the European Economic Area (EEA).
By using the Service, you consent to such transfers, provided that adequate safeguards (such as standard contractual clauses) are applied to ensure your information is protected.
⸻
7. Your Rights
Depending on your jurisdiction (including under KVKK and GDPR), you may have the right to:
• Access, correct, or delete your personal data
• Withdraw consent at any time
• Object to or restrict data processing
• Request data portability
• Lodge a complaint with a data protection authority
To exercise these rights, please contact us at info@getrovo.com.
⸻
8. Deletion of Personal Data
You can request deletion of your Personal Data by:
• Using account settings within the Application, or
• Contacting us directly at info@getrovo.com
Certain information may be retained when legally required or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
⸻
9. Disclosure of Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred. You will be notified before the change takes effect.
Legal Obligations
We may disclose Personal Data when necessary to:
• Comply with applicable laws or legal processes
• Protect and defend the Company’s rights or property
• Investigate or prevent possible wrongdoing
• Protect the safety of users or the public
• Prevent legal liability
⸻
10. Security of Your Personal Data
We use commercially reasonable administrative, technical, and physical safeguards to protect your data.
While we strive for maximum security, no method of online transmission or storage is completely secure. We continuously improve our practices, especially regarding conversational and AI-training data.
⸻
11. Children’s Privacy
The Service is not intended for individuals under the age of 13.
We do not knowingly collect information from children under 13.
If we become aware that data was collected without parental consent, it will be deleted promptly.
Where applicable law requires a higher age threshold (e.g., 16 under GDPR), we apply that higher standard.
⸻
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be published on this page with a revised “Last Updated” date.
If changes are material, you will be notified via email or in-app notification prior to enforcement.
The current version is always available at:
🔗 https://www.getrovo.com/privacy-policy
⸻
13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
🏢 VANGO YAZILIM TEKNOLOJİ SANAYİ VE TİCARET ANONİM ŞİRKETİ
Adatepe Mah. Doğuş Cad. No: 207 Z İç Kapı No: 1
Buca / İzmir, Turkey